Experiencing Disney Customer Service

by Ray Keating
Analysis
DisneyBizJournal.com
September 13, 2018

When it comes to running a business, your people matter. As Walt Disney once said, “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” I was reminded of the importance of having the right people, with the proper training and perspective, in the right jobs when visiting Walt Disney World last week.

Read more…

Restaurant Review: You Must Eat at The Boathouse

by Ray Keating
Review/Analysis
DisneyBizJournal.com
September 10, 2018

Disney Springs at Walt Disney World is jam packed with fine entertainment, dining, shopping and drinking options. On the restaurant front, The Boathouse, which opened in the spring of 2015, stands out as a “must eat” establishment.

Read more…

Weekend Links, September 9, 2018: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
September 9, 2018

Here are a few items worth exploring over the weekend covering Netflix hiring Disney consumer sales executive; Obama booted for smoking in Disneyland; assessing Disney’s summer movie strategy; and FX CEO on Disney and streaming.

Read more…

 

Weekend Links, August 31-September 2, 2018: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
August 31-September 2, 2018

Here are a few items worth exploring over the weekend covering drinks at Galaxy’s Edge, a Disney court victory, great chicken, and the upcoming Disney streaming service.

Read more…

Does Disney Have a Marvel Comic Books Problem?

by Ray Keating
Commentary
DisneyBizJournal.com
August 31, 2018

Of all companies, few, if any, better understand the importance of storytelling than Disney. Nonetheless, a question looms: Does Disney have a Marvel Comics problem?

Read more…

Disney Says, “Take Back Your Subsidy”

by Ray Keating
Commentary/Analysis
DisneyBizJournal.com
August 30, 2018

When was the last time a business asked government to take back a subsidy? I’ve been writing about such issues for nearly 30 years, and don’t ever recall it happening, certainly not at any major level. Until now, as Disney asked Anaheim to take back lucrative subsidies. What’s the deal?

Read more…

Weekend Links: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
August 25-26, 2018

Here are a few items worth watching, reading, listening to and/or exploring over the weekend covering Disney saying “no” to subsidies; applications being taken for the Disney Moms Panel; and questions about decisions at Universal Orlando.

Read more…

Return of the Fantastic Four

by Ray Keating
Review/Analysis
DisneyBizJournal.com
August 24, 2018

The Fantastic Four – the “First Family” of Marvel Comics – have not been treated so well in recent years. But things just might be changing for Reed Richards/Mr. Fantastic, Sue Storm/Invisible Woman, Ben Grimm/The Thing, and Johnny Storm/Human Torch – and their fans.

Read more…

Avengers: Infinity War – The Big Superhero Movie in Various Ways

by Ray Keating
Review/Analysis
DisneyBizJournal.com
August 23, 2018

Last week, Avengers: Infinity Wararrived on DVD/Blu-ray, which gave me another chance to watch this magnificent film. Here’s an exploration of how it became the big superhero movie in assorted, wondrous and unexpected ways.

Read more… 

What Was the Original Deal with the Disney Institute?

Analysis
DisneyBizJournal.com
August 22, 2018

The Disney Institute started out as something very different than what it is today.

Check it out…

Weekend Links: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
August 17-19, 2018

Here are a few items worth watching, reading, listening to and/or exploring over the weekend covering a must-do list of rides at Disney World; tasty Magic Kingdom snacks; a list of everything(!) coming to new Disney streaming service; and Star Wars as a long-term investment.

Read more…

Subsidized Hotel Battle at Disneyland

by Ray Keating
Commentary
DisneyBizJournal.com
August 16, 2018

One way or another, taxpayer subsidies tend to get messy. That’s even the case when it comes to an upscale hotel being built by the Walt Disney Company at Disneyland in Anaheim, California. Or, for now, not being built.

Read more…

Tips from Uncle Walt on Entrepreneurship

assembled by Ray Keating
Analysis
DisneyBizJournal.com
August 14, 2018

In many ways, Walt Disney was a classic entrepreneur. And make no mistake, even though he passed away more than 50 years ago, Walt’s entrepreneurial journey serves up lessons for your entrepreneurial and career efforts.

Read more…

New “Popular Film” Oscar Category Good News for Disney

by Ray Keating
Commentary
DisneyBizJournal.com
August 13, 2018

More than any other movie studio, Disney has to be pleased with the Academy Awards’ announcement of a new Oscar category.

Read more…

Weekend Links: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
August 10-11, 2018

Here are a few items worth watching, reading, listening to and exploring over the weekend covering a nerd debate ranking of Marvel movies; push to bring back Guardians’ Gunn; max that Disney World vacation; Kim Possible news; and is Brazil coming to Epcot?

Read more…

10 Takeaways from Disney’s Earnings Report and Call

by Ray Keating
Analysis
DisneyBizJournal.com
August 9, 2018

Here are the big 10 takeaways from the Walt Disney Company report and call on its third quarter earnings.

Read more…

Quick Update on Coronado Springs Expansion

by Ray Keating
News
DisneyBizJournal.com
August 8, 2018

What’s the latest on the expansion of Disney’s Coronado Springs Resort at Walt Disney World Resort?

Read more…

Weekend Links: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
August 4-5, 2018

Here are a few items worth watching, reading and exploring over the weekend covering a hysterical look at parents at Disney; menus for the upcoming Epcot Food and Wine Festival; lessons in leadership and more from Lou Mongello’s interview with Dan Cockerell; and Disney vs. TNT/TBS over Star Wars.

Read more…

Latest Superhero Movie to Top $1 Billion at Box Office

by Ray Keating
Review/Analysis
DisneyBizJournal.com
August 3, 2018

It’s kind of odd that another Disney superhero movie just crossed the $1 billion mark at the box office, but the achievement hasn’t garnered much attention. And no, this isn’t about Marvel.

Read more…

Disney and the Economy, Part III

by Ray Keating
Analysis
DisneyBizJournal.com
August 3, 2018

As noted in Disney and the Economy, Part II, there are reasons to believe that strong U.S. economic growth can continue, but risks loom, with the biggest concern being protectionist trade measures advanced by the Trump administration. A trade war certainly would be bad news for Disney.

Read more… 

Disney and the Economy, Part II

by Ray Keating
Analysis
DisneyBizJournal.com
August 2, 2018

Disney and the Economy, Part Ihighlighted the good news on second-quarter economic growth and what that means for the Walt Disney Company. But sustaining strong growth has been a problem throughout this recovery/expansion. So, what’s changed to support sustaining solid growth?

Read more…

Disney and the Economy, Part I

by Ray Keating
Analysis
DisneyBizJournal.com
August 1, 2018

Walt Disney Company shareholders, CEO Bob Iger, and the company’s employees were, no doubt, pleased to see the report last week that U.S. economic growth was strong in the second quarter. Make no mistake, Disney’s well-being very much is affected by the state of the U.S. economy, along with a host of business and industry-specific factors and decisions.

Read more…

Disney Should Rehire Gunn for Guardians of the Galaxy 3

by Ray Keating
Commentary
DisneyBizJournal.com
July 30, 2018

After mulling over Disney’s recent firing of director James Gunn for inappropriate jokes tweeted nearly a decade ago, I was ready to write up a piece arguing why Gunn should be rehired. But then I came across two pieces that made the case far better than I could – one from columnist David French and the other from the cast of the Guardians of the Galaxymovies.

Read more… 

Weekend Links: Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
July 28, 2018

Here are a few items worth reading and exploring over the weekend covering the next Star Wars film; a new Disney princess; increased competition for Disney World; and introducing Chicken Guy!

Read more…

 

5 Things to Watch Now That Disney and Fox Shareholders Have OK’d Deal

by Ray Keating
News/Analysis
DisneyBizJournal.com
July 27, 2018

Shareholders of both Walt Disney and 21stCentury Fox, as expected, approved the deal for Disney to acquire Fox’s film and television studios. Going forward, there are several things to watch, and it’s all good news for consumers.

Read more at http://disneybizjournal.com/5-things-to-watch-now-that-disney-and-fox-shareholders-have-okd-deal/

On Starting Something New

by Ray Keating
Analysis
DisneyBizJournal.com
July 26, 2018

In the most recent episode of my Authors and Entrepreneurs podcast, I focused on some key points to ponder when starting up a new venture, using the effort to start up DisneyBizJournal.com as the main example.

Read more at http://disneybizjournal.com/on-starting-something-new/ 

Disney Lesson on Free Stuff

by Ray Keating
Commentary
DisneyBizJournal.com
July 25, 2018

Visiting Mickey Mouse is always great fun, but it’s far from cheap. There’s no such thing as a free lunch in Disney World … or is there?

Read More at http://disneybizjournal.com/disney-lesson-on-free-stuff/ 

What’s Up with Script Delays and Indiana Jones?

by Ray Keating
Commentary
DisneyBizJournal.com
July 23, 2018

Why is it so difficult to get an Indiana Jones script done in timely fashion? Going all of the way back to Indiana Jones and the Last Crusade(1989), script delays have plagued this beloved franchise. And they continue for Indiana Jones 5.

Read more at http://disneybizjournal.com/whats-up-with-script-delays-and-indiana-jones/

DisneyBizJournal.com Weekend Links to Interesting Reads and More

assembled by Ray Keating
News/Analysis
DisneyBizJournal.com
July 21, 2018

Items worth reading and exploring over the weekend covering Woody and Buzz offering leadership lessons; a review of Disney’s Pop Century resort; Disney and Star Wars fans; the Disney stock price; and Black Pantherand the Oscars.

Read more at http://disneybizjournal.com/disneybizjournal-com-weekend-links-to-interesting-reads-and-more/

Get Inspired with Disney Expert Lou Mongello

by Ray Keating
Interview
DisneyBizJournal.com
July 20, 2018

A fun and informative interview with Lou Mongello, who is an author, podcaster and social media expert, and a leading authority on Disney.

Read more at http://disneybizjournal.com/get-inspired-with-disney-expert-lou-mongello/

Comcast Clears Runway for Disney-Fox Takeoff

by Ray Keating
News/Analysis
DisneyBizJournal.com
July 19, 2018

As expected, Comcast announced today that it would be stepping aside in its race with Disney to acquire assets from 21stCentury Fox.

Read more at http://disneybizjournal.com/comcast-clears-runway-for-disney-fox-takeoff/

Experiences with Anti-Disney Customer Service

by Ray Keating
Commentary
DisneyBizJournal.com
July 18, 2018

Ever have one of those weeks when it seems like almost every interaction as a customer ranges from bewildering to miserable? Reflecting on recent experiences, it occurred to me that none of this would have happened if I were at Disney World. The fact that this thought crossed my mind speaks to the stellar reputation Disney has earned in serving its customers.

Read more at http://disneybizjournal.com/experiences-with-anti-disney-customer-service/

Fun with Ant-Man and the Wasp

by Ray Keating
Review/Analysis
DisneyBizJournal.com
July 17, 2018

Ant-Man and the Waspis about fun. It serves up fun for moviegoers, and it appears that it will offer a fun return for the Walt Disney Company. In the end, the Ant-Man movies are Marvel’s big little movies.

Read more at http://disneybizjournal.com/fun-with-ant-man-and-the-wasp/

Postmortem on Solo: A Star Wars Story

Star WarsNeeds to Bounce Back But It’s Not in Big Trouble

by Ray Keating
DisneyBizJournal.com
July 16, 2018

What happened with Solo: A Star Wars Storyand what might it means for the future of Star Wars?

Read more at http://disneybizjournal.com/postmortem-on-solo-a-star-wars-story/

The Disney-Fox Deal:  Potential Positives and Problems

by Ray Keating
Analysis
DisneyBizJournal.com
July 16, 2018

Just before the end of this month, we should see the completion of the Walt Disney Company’s deal to acquire the movie and television studio assets of 21st Century Fox. The big question is: Does forking over more than $71 billion for Fox’s assets make sense for Disney?

Read more at http://disneybizjournal.com/the-disney-fox-deal-potential-positives-and-problems/

Big Business the Disney Way

by Ray Keating
Commentary
DisneyBizJournal.com
July 16, 2018

Americans aren’t usually too fond of “big business.” But that’s certainly not the case with the Walt Disney Company. It’s about customer service, innovation, creativity and more.

Read more at http://disneybizjournal.com/big-business-the-disney-way/