Bob Iger on Opportunity, Innovation and Where Disney is Headed

by Ray Keating
Commentary/Analysis
DisneyBizJournal.com
September 21, 2018

Business, in the end, is about venturing into the marketplace, and finding or creating opportunity. Walt Disney certainly understood that, and the Walt Disney Company’s current CEO, Bob Iger, grasps it as well. Here’s a look at some Disney opportunities – including in regards to Netflix, Marvel and Star Wars– and related lessons given Iger’s recent comments.
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Experiencing Disney Customer Service

by Ray Keating
Analysis
DisneyBizJournal.com
September 13, 2018

When it comes to running a business, your people matter. As Walt Disney once said, “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” I was reminded of the importance of having the right people, with the proper training and perspective, in the right jobs when visiting Walt Disney World last week.
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What Was the Original Deal with the Disney Institute?

Analysis
DisneyBizJournal.com
August 22, 2018

The Disney Institute started out as something very different than what it is today.
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Tips from Uncle Walt on Entrepreneurship

assembled by Ray Keating
Analysis
DisneyBizJournal.com
August 14, 2018

In many ways, Walt Disney was a classic entrepreneur. And make no mistake, even though he passed away more than 50 years ago, Walt’s entrepreneurial journey serves up lessons for your entrepreneurial and career efforts.
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On Starting Something New

by Ray Keating
Analysis
DisneyBizJournal.com
July 26, 2018

In the most recent episode of my Authors and Entrepreneurs podcast, I focused on some key points to ponder when starting up a new venture, using the effort to start up DisneyBizJournal.com as the main example.

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Disney Lesson on Free Stuff

by Ray Keating
Commentary
DisneyBizJournal.com
July 25, 2018

Visiting Mickey Mouse is always great fun, but it’s far from cheap. There’s no such thing as a free lunch in Disney World … or is there?

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Get Inspired with Disney Expert Lou Mongello

by Ray Keating
Interview
DisneyBizJournal.com
July 20, 2018

A fun and informative interview with Lou Mongello, who is an author, podcaster and social media expert, and a leading authority on Disney.

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Experiences with Anti-Disney Customer Service

by Ray Keating
Commentary
DisneyBizJournal.com
July 18, 2018

Ever have one of those weeks when it seems like almost every interaction as a customer ranges from bewildering to miserable? Reflecting on recent experiences, it occurred to me that none of this would have happened if I were at Disney World. The fact that this thought crossed my mind speaks to the stellar reputation Disney has earned in serving its customers.

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Big Business the Disney Way

by Ray Keating
Commentary
DisneyBizJournal.com
July 16, 2018

Americans aren’t usually too fond of “big business.” But that’s certainly not the case with the Walt Disney Company. It’s about customer service, innovation, creativity and more.

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